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LiftMaster operatorsFree on-site gate assessment - hinges, posts, and your LiftMaster or Nice gate operator checked before anything is quoted
The assessment is free and the quote is the invoice.
Get your free estimateThe Portcullis Gate Repair San Jose Guarantee
Since 2008, every gate repair we complete in San Jose has carried the same written commitment: if it’s not done right, we make it right. That’s not a slogan we put on the side of a truck. It’s the Kingswell Guarantee, printed on every single repair invoice we hand a customer, and it means the repair you pay for is the repair you get. The price is written down before we touch a bolt. The work is guaranteed for 365 days from the day we finish. And if something fails inside that year, we come back and fix it at no charge. No fine print, no exclusions buried in a footer, no phone tag with a call center in another state. One phone call to (669) 800-5686 and a live person picks up.
What’s Covered
- Written price before any work starts. You get the full cost in writing, parts and labor, before a single bolt is turned, so there’s never a surprise on the final invoice.
- 365-day workmanship guarantee. Every repair carries the Done Right Promise. If the repair fails within one year, we return and correct it at no charge.
- Free second visit if the repair fails. If the same problem comes back during the guarantee period, you pay nothing for the return call, the diagnosis, or the labor to make it right.
- Clean job site, every time. We leave the area cleaner than we found it. Grease, metal shavings, old parts, packaging: all gone before we pull out of the driveway.
- Real arrival window. You get a time window we actually show up in, not a four-hour block that quietly becomes “sometime tomorrow.”
- Technicians you can identify before they arrive. Background-checked, uniformed techs. You know who’s showing up and what they look like before the truck reaches your gate.
- Parts and labor, both covered. If we installed a component that fails between the invoice date and day 365, we don’t play the “parts are under manufacturer warranty, labor isn’t” game. We return and fix it.
Styles & brands we work with
Our Satisfaction Promise
Here’s what happens if you’re not satisfied. You call us at (669) 800-5686, you tell us what’s wrong, and a live person answers. We schedule a return visit. The technician who comes back is a Portcullis Gate Repair employee, not a subcontractor we’ve never met, and they arrive with your original invoice in hand so we’re working from the same written record. We diagnose the issue with you standing there, explain what failed and why, and fix it. If we made a mistake, we say so plainly and we eat the cost. If a part we installed failed prematurely, we replace it and we don’t charge for the labor. And if the problem turns out to be something unrelated that wasn’t part of the original job, we quote you a written price for the new work before we start, same as always. The guarantee isn’t a way to get out of standing behind our work. It’s the document that obligates us to stand behind it, in writing, for a full year.
See the difference
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After
Before
After
Before
AfterLicensed & Insured Backing
A warranty is only as good as the company behind it. Portcullis Gate Repair San Jose is licensed and insured, and we carry the credentials a San Jose homeowner should ask about before letting anyone work on a motorized gate. The insurance protects your property while we’re on it. The licensing means we’re accountable to the state, not just to our own conscience. On top of that, we’re a Kingswell company, which means every Portcullis location is independently owned and operated but held to the identical written standard: price before work, a real arrival window, a clean job site, and a written guarantee on every repair. That structure works because the person who answers your call at this location is Dean Prescott, the owner and lead technician, not a regional manager three time zones away. When you call about a guarantee issue, you’re talking to the person who can authorize the fix, schedule the truck, and show up to do the work.
The Kingswell Way
The Kingswell Guarantee is built on five commitments we make on every job. We call it The Kingswell Way, and we’ve been doing it this way in San Jose since 2008.
- Say the price before the work. You approve the number in writing before we pick up a tool.
- Show up in the window we gave. If we say 2 to 4 on Thursday, that’s when the truck arrives.
- Leave the place cleaner than we found it. No grease on the concrete, no loose hardware left in the track, no cardboard boxes by your trash cans.
- Put the guarantee in writing. Every invoice carries the Done Right Promise in print, not just in a brochure.
- Come back if it fails. If the repair fails within 365 days, the return visit and the correction are free.
Those five commitments are the entire agreement. They apply to every gate repair, every electric gate repair, and every gate installation we do in San Jose, from a residential driveway swing gate in Willow Glen to a commercial slide gate operator off Monterey Road. The specifics of the job change. The standard doesn’t.
Frequently Asked Questions
The workmanship guarantee runs 365 days from the date the repair is completed, and it’s printed on your invoice. If the repair fails at any point during that year, we come back and fix it at no charge. That includes parts and labor.
It covers the work we did and the parts we installed on that specific repair. The guarantee does not cover damage from vehicle impact, weather events, vandalism, or tampering. It also doesn’t cover new problems unrelated to the original repair. If you call us about something outside the original scope, we’ll quote a written price for the new work before we begin, same as any other job.
Not if it’s the same issue we originally fixed and it’s within the 365-day guarantee period. The return visit is free, the diagnosis is free, and the correction is free. If it turns out to be a different problem, we’ll tell you before we bill anything, and we’ll give you the price in writing first.
A manufacturer warranty only covers the part itself, and it usually doesn’t pay for the labor to remove the failed component and install a replacement. The Kingswell Guarantee is a workmanship guarantee from us, covering both parts and labor on the repair we completed. If a part we installed fails within 365 days, we don’t hand you a phone number for the manufacturer and wish you luck. We come back and handle it.
Yes. The guarantee language is printed on every invoice we issue, and we’re glad to walk you through the terms in plain English before you commit to a repair. Call (669) 800-5686 and a live person will answer. If you want to see the invoice format before you book, we can email you a sample so you know exactly what you’re signing when we finish the work.
Call (669) 800-5686. A live person answers 24 hours a day, 7 days a week, including holidays. You’ll speak to someone at Portcullis Gate Repair San Jose, not a national call center, and we’ll pull your original invoice and schedule the return visit from here.
No. Every Portcullis location is independently owned and operated, but each one is bound to the identical Kingswell Guarantee. What we put in writing in San Jose matches what a Kingswell company puts in writing anywhere else. That consistency is the point. You’re not gambling on which franchise owner you happen to get.
Call us at (669) 800-5686 and tell us what’s bothering you. We’d rather hear about it the day it’s done than read about it in a review six months later. We’ll send a technician back to look at it, and if it’s something we should have caught or done differently, we’ll make it right under the Done Right Promise without charging you for the callback.
Keep the invoice. The written guarantee is on it, and having the date and the scope of the original repair in front of you speeds up the whole conversation. Beyond that, just call. We’ll figure out together what’s covered and what’s not, and we’ll be straight with you either way.
Written by Dean Prescott, Owner at Portcullis Gate Repair San Jose, serving San Jose since 2008.